After you have placed your order, you will receive email updates about your order status. In order to make sure you continue to receive our emails please add our email address to your spam exceptions list or your email address book (refer to your email program to manage your incoming emails). Keep these emails accessible for your records.
The status of your order is easy to find.
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
If your order is cancelled, you will receive an e-mail notification, explaining the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, please contact us by clicking here.
In order to make sure you continue to receive our emails please add our email address to your spam exceptions list or your email address book (refer to your email program to manage your incoming emails).
We cannot change your order once it has been placed. Since our system is designed to process and ship orders immediately, once you receive your order, simply return any unwanted items by following our return instructions.
Shopping on greenlandbodycare.com is simple and fast.
When you shop on greenlandbodycare.com and add an item to your bag, it is saved for you to purchase. Items in your Shopping Bag will remain until they are purchased, removed, or sold out.
Your options in the Shopping Bag:
In general, all the products featured on our website are available for sale and ready to be shipped. In the unusual situation in which the last available product is for sale and two customers place it in their shopping bag at the same time, one customer may receive an out of stock message at checkout or later on in their shipping confirmation e-mail.
Most orders are processed as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the provided billing and shipping addresses are verified.
Your Greenland bodycare product is produced according to EU legislation for cosmetics. The little open jar icon is the PAO ( Period After Opening) symbol, which tells you how long the product will stay good after the package is unsealed. The time period is shown in months and appears as a number followed by the letter ‘M’ on our labels